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This edition first published 2011 Copyright © 2011 John Wiley & Sons Ltd Registered office John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, United Kingdom For details of our global editorial offices, for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at The right of Yvonne Rogers, Helen Sharp and Jenny Preece to be identified as the authors of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988. Contents Cover Title Copyright Contents What's Inside Acknowledgements About the authors 1 WHAT IS INTERACTION DESIGN? 1.1 Introduction 1.2 Good and Poor Design 1.3 What Is Interaction Design? 1.4 The User Experience 1.5 The Process of Interaction Design 1.6 Interaction Design and the User Experience Interview with Harry Brignull 2 UNDERSTANDING AND CONCEPTUALIZING INTERACTION 2.1 Introduction 2.2 Understanding the Problem Space and Conceptualizing Design 2.3 Conceptual Models 2.4 Interface Metaphors 2.5 Interaction Types 2.6 Paradigms, Theories, Models, and Frameworks Interview with Kees Dorst 3 COGNITIVE ASPECTS 3.1 Introduction 3.2 What Is Cognition? 3.3 Cognitive Frameworks 4 SOCIAL INTERACTION 4.1 Introduction 4.2 Being Social 4.3 Face-to-Face Conversations 4.4 Remote ConversationsĤ.5 Telepresence 4.6 Co-presence 4.7 Emergent Social Phenomena 5 EMOTIONAL INTERACTION 5.1 Introduction 5.2 Emotions and the User Experience 5.3 Expressive Interfaces 5.4 Frustrating Interfaces 5.5 Persuasive Technologies and Behavioral Change 5.6 Anthropomorphism and Zoomorphism 5.7 Models of Emotion 6 INTERFACES 6.1 Introduction 6.2 Interface Types 6.3 Natural User Interfaces 6.4 Which Interface? Interview with Leah Beuchley 7 DATA GATHERING 7.1 Introduction 7.2 Five Key Issues 7.3 Data Recording 7.4 Interviews 7.5 Questionnaires 7.6 Observation 7.7 Choosing and Combining Techniques 8 DATA ANALYSIS, INTERPRETATION, AND PRESENTATION 8.1 Introduction 8.2 Qualitative and Quantitative 8.3 Simple Quantitative Analysis 8.4 Simple Qualitative Analysis 8.5 Tools to Support Data Analysis 8.6 Using Theoretical Frameworks 8.7 Presenting the Findings 9 THE PROCESS OF INTERACTION DESIGN 9.1 Introduction 3ĩ.2 What Is Involved in Interaction Design? 9.3 Some Practical Issues Interview with Ellen Gottesdiener 10 ESTABLISHING REQUIREMENTS 10.1 Introduction 10.2 What, How, and Why? 10.3 What are Requirements? 10.4 Data Gathering for Requirements 10.5 Data Analysis, Interpretation, and Presentation 10.6 Task Description 10.7 Task Analysis 11 DESIGN, PROTOTYPING, AND CONSTRUCTION 11.1 Introduction 11.2 Prototyping and Construction 11.3 Conceptual Design: Moving from Requirements to First Design 11.4 Physical Design: Getting Concrete 11.5 Using Scenarios in Design 11.6 Using Prototypes in Design 11.7 Support for Design 12 INTRODUCING EVALUATION 12.1 Introduction 12.2 The Why, What, Where, and When of Evaluation 12.3 Types of Evaluation 12.4 Evaluation Case Studies 12.5 What Did We Learn from the Case Studies? Interview with Gary Marsden 13 AN EVALUATION FRAMEWORK 13.1 Introduction 13.2 DECIDE: A Framework to Guide Evaluation 14 EVALUATION STUDIES: FROM CONTROLLED TO NATURAL SETTINGS 14.1 Introduction 14.2 Usability Testing 14.3 Conducting Experiments 14.4 Field Studies Interview with danah boyd 4ġ5 EVALUATION: INSPECTIONS, ANALYTICS, AND MODELS 15.1 Introduction 15.2 Inspections: Heuristic Evaluation and Walkthroughs 15.3 Analytics 15.4 Predictive Models References Credits Index
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